Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What does 'Certified Refurbished' actually mean?
Every device at REFURB undergoes a rigorous 40-point inspection process, including hardware testing, battery health checks, and a complete data wipe to ensure it performs like new.
Do these electronics come with a warranty?
Yes, all our products include a comprehensive 12-month limited warranty that covers any technical defects or hardware malfunctions.
What is your return policy?
We offer a 30-day risk-free trial. If you are not completely satisfied with your purchase, you can return it for a full refund, no questions asked.
How long will it take to receive my order?
Orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, and we provide tracking information as soon as your package ships.
What is the battery health of refurbished smartphones?
We guarantee that every smartphone sold has a minimum battery capacity of 80% or higher, ensuring reliable performance throughout your day.
Are charging cables and accessories included?
Every device is shipped with a high-quality charging cable. To reduce electronic waste, wall adapters and headphones are sold separately unless specified in the product description.